Terms Of Service

Welcome to Flowai. These Terms of Service (“Terms”) govern your use of our services, including the creation and automation of customer service solutions and chatbots (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

1. Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services.

  • By using our Services, you represent that you have the legal capacity and authority to enter into these Terms.

2. Services Provided

Flowai offers tools and solutions for:

  • Designing and deploying chatbots.

  • Automating customer service workflows.

  • Integrating with third-party platforms and communication channels.

We may update, modify, or discontinue parts of our Services at any time.

3. User Responsibilities

You agree to:

  • Provide accurate information when creating an account.

  • Use our services only for lawful purposes and in compliance with all applicable laws.

  • Do not use the Services to send spam, offensive, misleading, or unlawful content.

  • Maintain the confidentiality of your account login details.

4. Intellectual Property

  • All content, software, and technology provided by Flowai remain our intellectual property.

  • You retain ownership of any data, content, or materials you provide for use with our Services.

  • By using our Services, you grant Flowai a limited license to process and host your data solely for the purpose of providing the Services.

5. Payment and Fees

  • Certain Services may require payment. Prices and payment terms will be communicated before purchase.

  • Fees are non-refundable unless otherwise stated.

  • Failure to pay may result in suspension or termination of your account.

6. Data Privacy

We take your privacy seriously. Please refer to our Privacy Policy [insert link] to learn how we collect, use, and protect your information.

7. Third-Party Services

Our Services may integrate with third-party applications or platforms. We are not responsible for the availability, security, or performance of such third-party services.

8. Disclaimers

  • Our Services are provided on an “as is” and “as available” basis.

  • We do not guarantee uninterrupted, error-free, or completely secure operation of the Services.

  • Flowai is not liable for losses or damages caused by reliance on information provided by chatbots created using our Services.

9. Limitation of Liability

To the fullest extent permitted by law, Flowai will not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss of profits, revenue, data, or business opportunities.
    Our maximum liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim.

10. Termination

  • You may stop using our Services at any time.

  • We may suspend or terminate your access if you violate these Terms.

  • Upon termination, your rights to use the Services immediately cease.

11. Governing Law and Dispute Resolution

  • These Terms shall be governed by the laws of Zimbabwe.

  • Any disputes shall be resolved through binding arbitration or the courts of Zimababwe.

12. Changes to Terms

We may update these Terms from time to time. If significant changes are made, we will notify you by email or via our platform. Continued use of the Services after changes means you accept the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:
Flowai
Email: [email protected]

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